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Terms and Conditions

Terms and conditions


Based on the statute 13. and statute 27. Law on Consumer Protection (Sl.glasnik RS 62/2014) Belgrade Dance Fesival  their consumers who are buying product via website


I N F O R M S:

- That every ticket purchase via internet site is performing within registered industrial code of the company Beogradski festival igre – BFI (Belgrade Dance Festval – BDF),Strahinjića Bana 78a,Beograd – Stari Grad, Identification number: 17641441, BIN: 104242342.

- the tickets that are sold via internet site have all the needed  qualification for regular use those kind of products according to their purpose;

- That selling price is showed with each article;

- that the delivery of the tickets bought is only possible as a delivery to the buyers email address.

- That every purchase of products within special price benefits or within sale runs according to the terms which are published on internet site

- That tickets which consumers are buying via internet site can be purchased only with payment cards mentioned on the site in the moment of purchase.

- When consumer makes his order pressing the button CONFIRM takes an obligation to pay for the products that he ordered;

- that the customer has the right when the ticket has arrived to change his mind and exchange the ticket for another available ticket of the same price range or higher price by the method explained in the section Return of goods and reclamations

- in cases when consumer doesn’t want to keep the ticket that he ordered, he has right to withdraw  the contract and refund the payment in the amount of payed purchace price, by the terms who are defined on the website and you can find them in the section Return of goods and reclamations.

In case of returning goods and payment refund to the customer who previously was payed with card, partly or completely, no matter what is the reason of returning goods, BDF is obligated to refund payment Exclusively via VISA, EC/MC i Maestro methods of paying, which means that the bank will refund payment to the customer account at the request of the seller.

- That for every product ordered via website consumer has rights within bill/delivery note to make warranty right on used product by the terms which are defined in the section Return of goods and reclamations.



Right to return tickets

The ticket buyer has the right to return tickets only in the following cases:

- cancellation of events;

- postponement of the event for a period longer than 120 days from the date of the scheduled event;

- in case of postponement of the event due to the occurrence of force majeure lasting more than 180 days from the day of the planned event;

In the cases referred to in the previous paragraph, the ticket will be canceled and the money returned to the customer in a current account or via VISA, EC / MC and Maestro payment methods,

In the event of a refund, the buyer will be refunded the ticket price, excluding service costs.
Force Majeure
In the event that the Event Organizer is unable to fulfill its obligations due to war, insurgency, terrorist acts, strikes, accidents, fires, blockages, floods, decisions or actions by epidemiological authorities, natural disasters, serious disruptions in energy supply or anything else, from for reasons beyond its power and control, the Organizer will not be liable for any loss or damage caused by these events. If the event is canceled or postponed due to the above circumstances, the Belgrade Games Festival will notify the customers as soon as possible via the website.

For the duration of force majeure, the obligations of the Contracting Parties shall be paused.

In case of force majeure lasting more than 180 days from the scheduled day of the event, the ticket buyer is entitled to a ticket refund and a refund.

Obligation to return money in the event of postponement of the event for a period longer than 120 days from the date of the scheduled event

In case of postponement of the event for a period longer than 120 days from the day of the planned event, the organizer is obliged to refund the amount of the ticket price, minus any additional costs (delivery, services, etc.).

The Organizer will make a refund to the buyer in the buyer's current account within 60 days of the scheduled event and if the Buyer has submitted a request for a refund.

Obligation to repay money in case of postponement of events due to force majeure

In the event of cancellation or postponement of the event due to force majeure, the Organizer undertakes to refund the amount of the ticket, less any additional costs (delivery, services, etc.) within 240 days of the scheduled event (obligations) stand still for a period of 180 days from the date of the scheduled event in the event of force majeure and duration).

The organizer will make a refund to the buyer in the buyer's current account within 240 days of the scheduled event and if the buyer has submitted a request for a refund.

Replacing tickets to other events

The right to exchange tickets by changing the ticket for a postponed or canceled event for a ticket for another event from the Belgrade Festival of Games is offered by the ticket buyer only in the following cases:

- cancellation of events;

- postponement of the event for a period longer than 120 days from the date of the scheduled event;

The buyer is obliged to make an additional payment for the ticket price upon the exchange of the ticket, and the ticket replacement can be made after payment of the difference in prices in full.

In case the ticket price for the second event is lower than the price for the canceled or delayed event, the Organizer will refund the buyer to the buyer's current account within 60 days from the scheduled event

 Privacy Policy - Our obligation to preserve user privacy

On behalf of Belograde Dance Festivala ( we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about our customers/users and the information required for business and informing the user in accordance with good business practice and in order to provide quality services. We give customers a choice including the decision of whether or not they want to unsubscribe from mailing lists used for marketing campaigns. All data about users/buyers is strictly confidential and is available only to employees who need such information to perform their duties. All employees of the Univers Co are responsible for respecting the privacy protection principles.

BDF is committed to the preservation of privacy principles in the collection, use and protection of user information. In accordance with these principles BDF:

•    Provides notifications by the usual practice.

•    Allows you to select how the data will be used for marketing purposes

•    Provides updating or changing the informations.

•    Limiting the availability of your information.

•    Provides contact on issues related to privacy

BDF highly values the relationship we have with our customers and is committed to the responsible management of consumer information. Great attention is given to keeping personal information, in accordance with existing privacy laws and in accordance with internal standards and practices.


Privacy Policy Of  BDF-a

This policy describes the information and privacy practices applied in Web Store and all other locations, occasions and events in which the information is collected by BDF. When you provide your personal information, you consent to the information practices in the manner described in this policy.


Types of notifications to users

•    Advertisements

•   Leaflets

•    Newsletters

•    Mailing letters

•    Catalogs

•    Phone calls


Types of collected information

The information BDF may collect are:

•    Your contact information (name, postal and e-mail address, phone number)

•    Information for payment and delivery (credit card number, shipping email address)

•    Information of preference (a list of desired products, comments on the offered products)

Prikupljanje informacija

While shopping or taking advantage of services available, we can ask for your personal information. This can happen in the following cases:

•    the purchase of products

•    participation in competitions, gifts, surveys and research

•    establishing contact through the website

•    participating in other activities of BDF-a


Use of information

The information collected is used in the following cases:

•    fill-in request for products, services or information

•    providing customer service

•    organization and administration on competitions, gifts, surveys and researches

•    offer of new products and services

•    improving the effectiveness of our Website, marketing activities, services and offers

•    Conduct research and analysis

•    sending information for marketing purposes

•    Other business activities


Gathering information on other persons or from other persons

If you provide us information for other persons or if another person provide us information about you they will be used strictly for the purposes for which they are delivered. As an example of this type of information we can specify the address of a friend where you send an order or some other options.

Disclosure of personal information

BDF does not sell or rent your personal information to third parties.

BDF may need to share information to certain third parties, such as our call center, franchises, authorized service providers and other representatives acting on our behalf. This action can be taken in the following cases:

•    fulfilling user orders

•    Sending marketing communications

•    Conducting research, analysis or other inquiries

•    Sending regular mail or e-mail

•    processing credit card payments

Third parties, with whom BDF has a contract are authorized to use the information solely for the purposes for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable precautions to ensure the safety of your personal information.

BDF will eventually be forced to share personal information with a valid court order, court invitation, government investigation, or as otherwise stated by law. We also reserve the right to report investigation agencies any activities we believe are unlawful. BDF may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property or safety of others and ourselves. Also, some personal information may be shared in the event of a corporate sale, merger, acquisition, dissolution or similar event.


The possibility of not accepting marketing activities

Once we receive your information, we may send you marketing notifications that contain valuable offers, promotions, sales campaigns and other activities. At any time you have the option of not accepting marketing activities.


Providing security of personal data

Whether you are shopping online or in our stores, security measures apply and reasonable precautions are made to prevent the loss, misuse and unauthorized access to your personal information under our control.

BDF can not ensure or warrant the security of any information you transmit to us via e-mail, and you do so at your own risk.

Given that the security of your personal information is a high priority, we have taken numerous actions in order to provide reliable, accurate and secure data transfer. Website use encryption technology, such as Secure Sockets Layer (SSL) to protect your personal information during data transfer. SSL encrypts ordering information such as your name, address and credit card number.


The use of Internet cookies (cookies), other technology and third parties for data collection

Internet cookie is a small file that a Web page or e-mail message to your browser, which then may be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping procedure on our Web site. Cookies simulate continuous connection. They provide storing information about your preferences and sessions and allow access to Websites without reregistering.


Web browser (browser) can be set to not accept Internet Cookies. In this case, you will be able to visit our Web site, but you can not create an account or make purchases.


Our Web server automatically collects information such as the address (URL), Website you came from, which pages you visited on our Internet presentation, which Web browser you use to view our Website and other statistics that help us to know how visitors use our Website.

Website BDF-a use services provided by third parties and which on our behalf, via the Internet, analyze traffic on our Web site. In this way may  collect anonymous information about your visits to our website and your interaction with our ads. For these needs we use technologies similar to those outlined above, to measure the effectiveness of ads and e-mails.


Information about children

BDF will not knowingly or intentionally collect personal information via the Internet by children who are younger than 13 years. We are committed to protecting children's rights!



If you have questions or complaints regarding privacy and security of your data, or if you have any knowledge or suspicion of a violation of privacy or security, please contact us.

Contact information


Beogradski festival igre (BFI) – Beograde Dance Festival (BDF)

Address: Strahinjića Bana 78a, Beograd – Stari Grad


Phone: +381 011 324 74 94

BIN: 104242342

Identification number:  17641441

Bank account: 160-525323-66




Protection of confidential transaction data

When entering your payment card details, sensitive information is transmitted over public networks in a protected (encrypted) form using SSL and PKI system, as currently the most advanced cryptographic technology.


Data security when shopping is guaranteed payment card processor by Banca Intesa ad Belgrade, so the complete billing process is performed on the website of the bank. Not for a moment credit card data is available to our system.


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