Terms and Conditions

Terms and conditions

 

Based on the statute 13. and statute 27. Law on Consumer Protection (Sl.glasnik RS 62/2014) Belgrade Dance Fesival  their consumers who are buying product via website www.belgradedancefestival.com.

 

I N F O R M S:

- That every ticket purchase via internet site www.belgradedancefestival.com is performing within registered industrial code of the company Beogradski festival igre – BFI (Belgrade Dance Festval – BDF),Strahinjića Bana 78a,Beograd – Stari Grad, Identification number: 17641441, BIN: 104242342.

- the tickets that are sold via internet site www.belgradedancefestival.com have all the needed  qualification for regular use those kind of products according to their purpose;

- That selling price is showed with each article;

- that the delivery of the tickets bought is only possible as a delivery to the buyers email address.

- That every purchase of products within special price benefits or within sale runs according to the terms which are published on internet site www.belgradedancefestival.com.

- That tickets which consumers are buying via internet site www.belgradedancefestival.com can be purchased only with payment cards mentioned on the site in the moment of purchase.

- When consumer makes his order pressing the button CONFIRM takes an obligation to pay for the products that he ordered;

- that the customer has the right when the ticket has arrived to change his mind and exchange the ticket for another available ticket of the same price range or higher price by the method explained in the section Return of goods and reclamations

- in cases when consumer doesn’t want to keep the ticket that he ordered, he has right to withdraw  the contract and refund the payment in the amount of payed purchace price, by the terms who are defined on the website and you can find them in the section Return of goods and reclamations.

In case of returning goods and payment refund to the customer who previously was payed with card, partly or completely, no matter what is the reason of returning goods, BDF is obligated to refund payment Exclusively via VISA, EC/MC i Maestro methods of paying, which means that the bank will refund payment to the customer account at the request of the seller.

- That for every product ordered via website consumer has rights within bill/delivery note to make warranty right on used product by the terms which are defined in the section Return of goods and reclamations.

 

 Privacy Policy - Our obligation to preserve user privacy

On behalf of Belograde Dance Festivala (www.belgradedancefestival.com) we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about our customers/users and the information required for business and informing the user in accordance with good business practice and in order to provide quality services. We give customers a choice including the decision of whether or not they want to unsubscribe from mailing lists used for marketing campaigns. All data about users/buyers is strictly confidential and is available only to employees who need such information to perform their duties. All employees of the Univers Co are responsible for respecting the privacy protection principles.

BDF is committed to the preservation of privacy principles in the collection, use and protection of user information. In accordance with these principles BDF:

•    Provides notifications by the usual practice.

•    Allows you to select how the data will be used for marketing purposes

•    Provides updating or changing the informations.

•    Limiting the availability of your information.

•    Provides contact on issues related to privacy

BDF highly values the relationship we have with our customers and is committed to the responsible management of consumer information. Great attention is given to keeping personal information, in accordance with existing privacy laws and in accordance with internal standards and practices.

 

Privacy Policy Of  BDF-a

This policy describes the information and privacy practices applied in Web Store www.belgradedancefestival.com and all other locations, occasions and events in which the information is collected by BDF. When you provide your personal information, you consent to the information practices in the manner described in this policy.

 

Types of notifications to users

•    Advertisements

•   Leaflets

•    Newsletters

•    Mailing letters

•    Catalogs

•    Phone calls

 

Types of collected information

The information BDF may collect are:

•    Your contact information (name, postal and e-mail address, phone number)

•    Information for payment and delivery (credit card number, shipping email address)

•    Information of preference (a list of desired products, comments on the offered products)

Prikupljanje informacija

While shopping or taking advantage of services available, we can ask for your personal information. This can happen in the following cases:

•    the purchase of products

•    participation in competitions, gifts, surveys and research

•    establishing contact through the website

•    participating in other activities of BDF-a

 

Use of information

The information collected is used in the following cases:

•    fill-in request for products, services or information

•    providing customer service

•    organization and administration on competitions, gifts, surveys and researches

•    offer of new products and services

•    improving the effectiveness of our Website, marketing activities, services and offers

•    Conduct research and analysis

•    sending information for marketing purposes

•    Other business activities

 

Gathering information on other persons or from other persons

If you provide us information for other persons or if another person provide us information about you they will be used strictly for the purposes for which they are delivered. As an example of this type of information we can specify the address of a friend where you send an order or some other options.

Disclosure of personal information

BDF does not sell or rent your personal information to third parties.

BDF may need to share information to certain third parties, such as our call center, franchises, authorized service providers and other representatives acting on our behalf. This action can be taken in the following cases:

•    fulfilling user orders

•    Sending marketing communications

•    Conducting research, analysis or other inquiries

•    Sending regular mail or e-mail

•    processing credit card payments

Third parties, with whom BDF has a contract are authorized to use the information solely for the purposes for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable precautions to ensure the safety of your personal information.

BDF will eventually be forced to share personal information with a valid court order, court invitation, government investigation, or as otherwise stated by law. We also reserve the right to report investigation agencies any activities we believe are unlawful. BDF may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property or safety of others and ourselves. Also, some personal information may be shared in the event of a corporate sale, merger, acquisition, dissolution or similar event.

 

The possibility of not accepting marketing activities

Once we receive your information, we may send you marketing notifications that contain valuable offers, promotions, sales campaigns and other activities. At any time you have the option of not accepting marketing activities.

 

Providing security of personal data

Whether you are shopping online or in our stores, security measures apply and reasonable precautions are made to prevent the loss, misuse and unauthorized access to your personal information under our control.

BDF can not ensure or warrant the security of any information you transmit to us via e-mail, and you do so at your own risk.

Given that the security of your personal information is a high priority, we have taken numerous actions in order to provide reliable, accurate and secure data transfer. Website www.belgradedancefestival.com use encryption technology, such as Secure Sockets Layer (SSL) to protect your personal information during data transfer. SSL encrypts ordering information such as your name, address and credit card number.

 

The use of Internet cookies (cookies), other technology and third parties for data collection

Internet cookie is a small file that a Web page or e-mail message to your browser, which then may be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping procedure on our Web site. Cookies simulate continuous connection. They provide storing information about your preferences and sessions and allow access to Websites without reregistering.

 

Web browser (browser) can be set to not accept Internet Cookies. In this case, you will be able to visit our Web site, but you can not create an account or make purchases.

 

Our Web server automatically collects information such as the address (URL), Website you came from, which pages you visited on our Internet presentation, which Web browser you use to view our Website and other statistics that help us to know how visitors use our Website.

Website BDF-a use services provided by third parties and which on our behalf, via the Internet, analyze traffic on our Web site. In this way may  collect anonymous information about your visits to our website and your interaction with our ads. For these needs we use technologies similar to those outlined above, to measure the effectiveness of ads and e-mails.

 

Information about children

BDF will not knowingly or intentionally collect personal information via the Internet by children who are younger than 13 years. We are committed to protecting children's rights!

 

Contact

If you have questions or complaints regarding privacy and security of your data, or if you have any knowledge or suspicion of a violation of privacy or security, please contact us.



Contact information

 

Beogradski festival igre (BFI) – Beograde Dance Festival (BDF)

Address: Strahinjića Bana 78a, Beograd – Stari Grad

E-mail: milena.radovanovic@belgradedancefestival.com

Phone: +381 011 324 74 94

BIN: 104242342

Identification number:  17641441

Bank account: 160-525323-66

 

 

 

Protection of confidential transaction data



When entering your payment card details, sensitive information is transmitted over public networks in a protected (encrypted) form using SSL and PKI system, as currently the most advanced cryptographic technology.

 

Data security when shopping is guaranteed payment card processor by Banca Intesa ad Belgrade, so the complete billing process is performed on the website of the bank. Not for a moment credit card data is available to our system.